Online shopping

The number of people employed at call centers in Türkiye has reached 167,620, according to a new report.

The consumer experience ecosystem, which refers to the customer service and call center sector, grew by 64 percent in the last year and reached a volume of 68.5 billion Turkish Liras, showed a study conducted jointly by PwC Türkiye and Pragma Araştırma.

Businesses Black Friday (Friday, Nov. 29) and Cyber Monday (Monday, Dec. 2) are betting on businesses and consumers alike.

Consumer confidence is rebounding in Europe, leading to a surge in online shopping this year, according to Ecommerce Europe, as reported by Reuters. This resurgence is partly attributed to increased competition from budget-friendly online marketplaces like PDD Holdings' Temu, which are appealing to cost-conscious shoppers.

Some 58% of the total population of consumers aged 16-74 in Greece made purchases from online stores in 2023.

According to research, consumers worldwide are returning to physical stores for personalized service. The findings of the latest edition of EY’s regular global survey, Future Consumer Index (FCI), which involved more than 23,000 consumers in 30 countries, show that 32% still want the personalized service that only physical store shopping can offer.

The Independent Public Revenue Authority (AADE) uncovered 52 businesses selling goods and services online that hid income by not registering transactions worth €18.5 million.

AADE's task was made easier by cross-checking data from courier services providers.

The absence of product prices is the most common violation of customer rights at seaside retail establishments, according to Gabriela Rumenova, founder of the online platform "We, the Users," who emphasized that this isn't a widespread issue.

Retail multinational H&M attributes the non-transmission of hundreds of thousands of receipts to the relevant electronic platform of the tax administration to a technical problem.

The lawsuit alleges that Amazon used non-public data provided by retailers selling products on the online Marketplace to offer cheaper competing products for sale directly to consumers

Businesses operating in the industry and retail sectors have until June 30 to adapt to the requirements of the digital labor card, which is going into full effect, and take the necessary actions to comply with the new "Ergani II" system that will operate from July 1.