Banks enter the era of GenAI

Gone are the days of chatbots that appeared on a website and provided standard answers to specific questions from customers, without actually improving the service but rather irritating the customer.

Now generative artificial intelligence is expanding the scope of customer service capabilities, including banking services, undertaking to give personalized advice toward choosing the best insurance, what you should do with your money to achieve better returns or for the best management of your expenses - for instance when spending more on clothes or restaurants, or making sure bills and obligations are paid on time.

Generative AI is changing the world of banking, and applications such as chatbots, virtual assistants and digital copilots are also changing, making the life of customers easier through the various applications developed by banks. This was pointed out by...