Act of kindness to wine expert goes a long way for Paxos seller

The smallest acts of kindness can go a long way. A recent example comes from world-renowned wine critic and journalist Jancis Robinson, who had been planning a week-long family vacation with her children and grandchildren on the Greek island of Paxos in the Ionian Sea.

Robinson had booked a villa and arranged all sorts of activities when she came across the Paxos Wines electronic store on the Internet. She selected various wines and was assured by the company's owner, 37-year-old Andreas Diamantis, that they would be delivered to the villa. "They will be there waiting for you," he told her, adding that she could settle the bill when she arrived on the island.

Hours before departing, she received a text message informing her that her flight had been cancelled. The next available flight for Corfu was three days later and had just two seats left. She cancelled the...