Consumer protection law

Changes are underway in Bulgaria as amendments to the Law on Consumer Protection aim to tighten regulations in online trade, aligning with directives and regulations from the European Parliament.

Bulgaria is poised to implement significant changes to its Consumer Protection Act, aligning with EU Directive (EU) 2020/1828 to empower consumers in collective legal actions against merchants. Under the proposed amendments, not only consumer associations but also the Consumer Protection Commission and designated qualified organizations can file representative claims for damages.

The Development Ministry has imposed a fine of 120,000 euros to the e-shop company "Athanassios Perifanis & SIA" which maintains the website perishop.gr. As announced, the operation of the site was stopped immediately after the actions of the ministry in order to protect consumers.

Up to BGN 5,000 fine for incorrect conversion and rounding of prices from BGN to EUR
A transition period and special conditions protect consumer rights

Government spokesperson Pavlos Marinakis referred on Monday to the issue of consumer protection, saying "consistent with what we have said and what the prime minister has personally committed to, compliance with legality in all fields and consumer protection are issues of the highest priority for the government. It is a continuous process and no exception will be made to it.

The Development and Investment Ministry on Wednesday launched the digital platform kataggelies.mindev.gov.gr, where consumers can submit complaints, in order to more effectively control phenomena such as overcharging, fake discounts and other violations at the expense of consumers in the market.

Brussels – A resilient and competitive internal market will be a major priority of Slovenia’s EU presidency, Economy Minister Zdravko Počivalšek told EU ministers in charge of consumer protection at an informal videoconference yesterday.

This was stated by the Head of the Federal Service for Surveillance on Consumer Rights Protection and Human Well-being, Rospotrebnadzor, Dr Ana Popova.
"Alcohol consumption must stop at least two weeks before immunization, and those who receive the first dose must abstain from alcohol for the next 42 days," Popova told Radio Kosmolskaja pravda on Tuesday.

General Secretary for Commerce and Consumer Protection Panos Stampoulidis has announced the launch of a permanent mechanism to monitor the stocks of a series of products in Greek stores and the online version of the 1520 consumer hotline, as well as the upgrading of the e-Katanalotis supermarket price comparison app.

Consumers do not trust alternative electricity providers as they see a lack of transparency in contractual terms, advertising and bills, especially as far as offers and their general presentation are concerned, according to the Quality of Life Consumers Association (EKPIZO).