Customer service

The government's announcement of a "compassionate" tax break of up to 300 euros a month on tips earned via card payments was not met without complaints, as groups of workers doing equally hard and poorly paid jobs as waitstaff and delivery drivers also want to be included.

Even if a Greek is just having a quick coffee, they'll usually leave a few coins next to the cup. Especially if it's a regular spot where they know the server by name, they'd feel uncomfortable leaving without tipping. Until recently, most customer tips - usually in cash - would be pooled together and shared among the servers at the end of the shift.

Monthly tips of up to 300 euros for employees in cafes and restaurants will not be taxed, the Finance ministry announced on Tuesday when it unveiled changes to Greece's taxation laws.

The government is working on a plan about the tax treatment of tips, in collaboration with the Independent Authority for Public Revenue (AADE).

Gone are the days of chatbots that appeared on a website and provided standard answers to specific questions from customers, without actually improving the service but rather irritating the customer.

Two police officers, accused of extorting business owners and construction workers, were placed on administrative leave on Tuesday.

The two accused were arrested in the early hours of Sunday by the police's internal affairs unit.

Police have also launched a sworn administrative inquiry into the two officers' activities.

In an era dominated by technological advancements, the term "digital transformation" has transcended buzzword status, becoming an imperative for businesses seeking profitability, competitiveness, and operational efficiency. Recent statistics underscore the global surge in digital transformation adoption, particularly impacting small and medium enterprises (SMEs).

The market is eager to see all brick-and-mortar stores reopen as early as possible, even if it is with the shopping by appointment system - dubbed "click inside" - that the government appears to be leaning towards at this stage. This may be the only way for retailers to contain massive turnover losses from the months-long lockdowns.

The electronic commerce sector in Greece has proven unable to respond to the extraordinary conditions created by the measures put in place to curb the Covid-19 epidemic.

Of the nearly 300,000 calls made to the Environment and Urbanization Ministry’s call center in 2017, one caller stood out by complaining of the seagull noise, Doğan News Agency reported on Jan. 13.