Robots struggle to match warehouse workers on ‘really hard’ jobs

Robots at a DHL facility in Columbus, Ohio, on October 31, 2024. Even though robots are starting to take over some repetitive and cumbersome jobs, there are still many tasks they are not good at, making it difficult to know when or if robots will be able to fully automate this industry. [Nick Fancher/The New York Times]

In the outbound dock of an Amazon warehouse near Nashville, Tennessee, a robotic arm named Cardinal on a recent day stacked packages, Tetris-style, into 6 1/2-foot-high carts. Then Proteus, an autonomous platform, moved the carts to the loading bay, flashing electronic eyes designed to make the robot more appealing to human colleagues.

As robots become more capable, they are performing an increasing number of tasks in warehouses and delivery centers with varying degrees of aptitude and speed. Machines can load and unload trucks. They can place goods on pallets and take them off. Robots can shift items around in inventory, pick up packages and move goods on warehouse floors. And they can do all this without a human minder guiding their every move.

Yet, even though robots are starting to take over some repetitive and cumbersome jobs, there are still many tasks they are...

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